POSTAGE AND DELIVERY
If you have any queries or questions please do not hesitate to contact us on:support@petobsessed.com.au.
HOW MUCH DOES SHIPPING COST?
Good news: it's free to most metro areas when you spend over $99.
If you don't happen to qualify for free shipping, the cost of shipping will depend on the size and weight of your order. You'll be able to see this on the checkout page before you proceed to payment.
To those areas where shipping is not free, we try to cover as much shipping as possible, whilst also trying to keep our prices low and competitive:)
Shipping is heavily reduced for major regional areas, starting at $9.95 (most orders qualify for under $10 shipping, unless a bulky item is ordered (e.g. cat tree or sofa)).
If you find shipping to be expensive, Please do not hesitate to contact Pet Obsessed to discuss the shipping quote.
Pet Obsessed do not make any profit on delivery.
HOW LONG DOES SHIPPING TAKE?
We're pretty proud of how quickly we can pack and dispatch your order here at Pet Obsessed. We ship all orders from our warehouses in Sydney, so in most metro areas of major cities, you can expect your order within 1- 3 business days.
Outside of these areas, you should receive your order any time from three days after the time of dispatch. Usually no longer than 10 business days.
We can not promise a certain time frame as it is out of our control. However we can promise excellent communication and constant follow up with the courier company if there is an issue with your delivery.
DO YOU DELIVER ON PUBLIC HOLIDAYS?
If the courier service is operating, so are we! But as couriers do not tend to work on public holidays, it is best for you to plan your delivery ahead of time - especially during busy periods such as Christmas, New Year and Easter.
DO I NEED TO BE HOME TO RECEIVE MY DELIVERY?
If you're ordering your pet products online, chances are you are a very busy person looking for hassle free and easy delivery...which is exactly what we offer. The courier companies have authority to leave your order on your property without a signature on delivery so that your order is waiting for you the moment you get home.
We deliver via Australia Post and other delivery couriers.
Address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office, if a parcel was sent by Australia post.
Pet Obsessed looks to dispatch all orders within 24 hours.
All products are here in Australia.
If you have problems with your delivery please contact us (support@petobsessed.com.au) and we'll always work with you to address any issues.
ADDITIONAL INFORMATION IN RELATION TO BULKY ORDERS:
Postage charges may vary depending on the weight and size of your order. For bulky orders, our customer service team may contact you to re-quote the delivery charges based on where you live and the size of the order. This is extremely rare but may happen depending on delivery charges to Pet Obsessed.
SUBSCRIPTION & GIFT BOX DELIVERY
All subscription and gift boxes are charged with free delivery. We try our best to send every subscription or gift box in a box. However if you live in a remote place and delivery is unusually high for Pet Obsessed, we will look to send the boxes in a pre-paid satchel each month. All the contents will be the same, it will just be sent in a bag instead of a box. Thank you for your understanding,
UNSUCCESSFUL DELIVERIES
You will incur a re-delivery fee if your item(s) delivery is unsuccessful for any of the following reasons:
- You entered an incorrect or Inaccurate address
- You failed to pick up your parcel within the acceptable time frame
- You or the Receiver rejected the package.
WE POST OVERSEAS!
Please email support@petobsessed.com.au, if checkout will not allow Pet Obsessed to deliver to your address - our customer service team will try to find a solution.
NO PO BOXES ON BULKY ORDERS
Please do not provide a PO Box address for bulky deliveries. If you do, one of our team may be in touch, for you to provide either a business or residential address.
IMPORTANT INFORMATION
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.).
All colours of products are reproduced as accurately as possible; however, a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings.
Offers are available until stocks sell out.
Please allow a few extra business days for delivery during Australian public holidays and Christmas time.
WE RESERVE THE RIGHT:
- To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
- That all orders are subject to availability of stock.
- To take reasonable steps to verify that the order and credit card details are correct.
- To request more money for delivery, if you live in a remote area, which will see Pet Obsessed pay a lot more in delivery than usual.
If you have any questions please email: support@petobsessed.com.au